Terms & Conditions

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Pin Si Kitchen Pte Ltd (“We, “Us”, “Our”) sets out these terms and conditions (T&Cs) for each customer (“You”, “Your”) to adhere and comply at all times while using this site. Following T&Cs are mainly meant for our catering services such as Buffet, Mini Buffet, Mini Set, Bento, Live Station, exclude Outdoor Banquet service. Please read the following T&Cs carefully before placing an order from www.pinsi.com.sg (hereinafter to as the “Website”), or through Pin Si Kitchen Sale HOTLINE at 6758 8177 (hereinafter to as the “Hotline”). You should understand that by placing an order, you have agreed to be bound by these T&Cs. Your access and use of this site constitutes your acceptance and agreement by these T&Cs of use.  If you do not consent, please discontinue your access and do not use this site.

Any order with Pin Si Kitchen Pte Ltd are subjected to these T&Cs.

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Ordering Guideline

• Upon receipt of your sales enquiry, our Sales Representative will contact you.  A written confirmation will then send to your email or via Whatsapp messaging.  Please give us a follow up call at 6758 8177 if you do not hear from our Sales Representative within 48 hours.

• Urgent order less than 3 working days please contact our Sales Representative for assistance.

• No decrement in the number of pax is allowed once order is confirmed.

• Increment of pax MUST be made at least 2 working days in advance and is subjected to our availability of ingredients

Food

• Food visuals shown are for illustrative purposes only.

• Based on SFA regulation, caterings with warmers, food is best consumed within 3 hours upon arrival. For catering without warmers, food is best consumed within 1 hour upon arrival.

• Price and information may be changed at any time without prior notification.

• We reserve the right to replace any of the menu dish with another of equivalent value, without prior notice, if it is unavailable due to seasonality.

• We reserve the right to withdraw any promotional items from its menu and change any promotional deals and offers where it deemed fit.

• All items, menus and prices are subjected to change or withdrawal at the sole of Pin Si Kitchen Pte Ltd, without prior notice.

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Delivery

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** Min order of $200 applies for all order.

     Festive season min order amount may be adjusted.

** All prices and delivery charges are subjected to GST @ 8%.

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• Delivery is estimated to be 30 to 60 minutes before the stipulated timing.

• To ensure the safety of our driver, delivery may be inevitably delayed due to bad weather, traffic conditions or other unforeseen circumstances.

• Kindly inform our Sale Representative if your venue:

• Does not have direct lift access

• Unloading area is a distance to your venue

• Challenging layout

• Requires escort

• Allowing us to know earlier enable us to plan our arrival time and manpower allocation for your delivery. We will impose a surcharge of $50 (subject to GST) on top of the no lift access charge if the above scenario happens and we are not notified. We will not be liable for any delay due to the above circumstances if we are not being informed earlier.

• It is the customer’s responsibility to check the order and delivery details provided in the order confirmation. Pin Si Kitchen Pte Ltd will not be liable for any charges made due to customer’s oversight.
   

Payment

• We ONLY accept payment as follows:

  • PayNow to UEN NO : 200719580D

  • Bank Transfer to UOB BANK ACC NO : 349-301-716-9 

• Pre-payment must be made at least 3 working days prior to the event. 

• We do not accept mailing of cheque after event or credit term without prior approval.  Cheque should be made payable to “Pin Si Kitchen Pte Ltd”.  A service fee of $30 (subject to GST) will be applicable to you for any cheque bounce.

• For self-collection, full payment via paynow or bank transfer must be made in full before the date of collection.

• For COD term, full payment will be collected upon delivery or collection. 

• A 3% administrative charge on top of the total bill is applicable for Credit & Debit Cards payments. The prevailing GST is chargeable on the administrative.

• Prices shown are exclusive of GST.  GST would be charged at the rate prevailing at the time of supply.
   

Cancellation Policy

• 50% of invoice amount will be charged for cancellation made after confirmation.

• 100% of invoice amount will be charged for cancellation with less than 48 hours notice.

• An administrative fee of $100 (subject to GST) is applicable to process the refund upon customer’s cancellation.
   

Service Staff

• Butler, on-site chef and service staff are available upon request, subject to availability and charges. 

• Extra service hour and additional fees applies if exceed the standard time schedule.

For more information on service staff availability and charges, please contact us at sales@pinsi.com.sg or call us at 6758 8177.