Question 1

Is Pin Si Kitchen Catering Halal Certified?

Accepted Answer

No we are not halal certified but able to cater with **No Pork No Lard**

Question 2

What is the difference between regular buffet and mini buffet/mini party set?

Accepted Answer

Mini buffets are ideal for events with a smaller number of people – great for casual gatherings and office lunches! Food comes in disposable trays that are dropped off at the location. Please note that buffet setup, tables and warmers will not be provided for mini buffets.
Regular buffets normally cater for a larger group of people. Food comes with complete table layout, skirting and warmers.

Question 3

Able to arrange vegetarian meals together with my order?

Accepted Answer

Yes, we can assist in prepare vegetarian bento separately. Please check with us for further details.

Question 4

Can I change or swap some food items to vegetarian items?

Accepted Answer

Yes, you may. For assistance, kindly email us at sales@pinsi.com.sg or call our hotline +65 67588 177

Question 5

Can I split the main course into ½ rice and ½ noodles?

Accepted Answer

Yes, you can but this can only be done for orders above 60 pax. Else, you may consider placing a side order for the additional main course needed.

Question 6

What is the food portion like?

Accepted Answer

We pride ourselves for using only quality ingredients and our servings cater to the exact number of guests based on your order. Our food portion for regular buffet is based on a 1:1 ratio. As certain popular dishes may run out faster than other dishes, we would encourage you to increase the quantity catered for your guests. **Add-on of additional pax can only be done in incremental of 5.

Question 7

How do I place my order?

Accepted Answer

You may visit our website and fill in your details and attached your menu preferred at the bottom of the catering page under “TELL US MORE ABOUT YOUR EVENT”
or call our friendly sales consultants at +65 6758 8177.

Question 8

How do I know if my order is confirmed?

Accepted Answer

Upon receipt of your sales enquiry, our Sales Representative will contact you.  A written confirmation will then send to your email or via WhatsApp messaging.  Please give us a follow up call at 6758 8177 if you do not hear from our Sales Representative within 48 hours.

Question 9

How many disposable cutleries will be given?

Accepted Answer

We provide a 20% buffer for the number of catered pax. For example, if you cater for 80 pax, 96 disposable cutleries will be given.

Question 10

When is the latest I can place my order?

Accepted Answer

Orders should be placed and confirmed at least 3 working days for below 30pax event and 7 working days for below 100pax event. But not to worry, you may still call us to ask for time slot availability. We will do our best to serve you well.

Question 11

Can I add on additional pax or change my order after I have placed my order?

Accepted Answer

No decrement in the number of pax is allowed once order is confirmed.
Increment of pax MUST be made at least 2 working days in advance and is subjected to our availability of ingredients.

Question 12

If I need to change my order, how do I do it?

Accepted Answer

If you need to make changes to your order, you can call us at +65 6758 8177 at least 4 working days before your event date to check if the changes can be done. $20.00 (with GST $21.40) will be levied on any changes made. Our sales consultants will be able to assist you.

Question 13

What is your delivery timing?

Accepted Answer

Meals will be delivered according to the requested time. However actual delivery timing may vary +/- 50 mins from the stipulated delivery timing due to unforeseen circumstances such as weather and traffic conditions.

Question 14

What is the recommended consumption time upon receive my meal?

Accepted Answer

Based on SFA regulations, it is best to be consumed within 1 hour for food that comes without warmer such as mini set, bento. As for a buffet with warmer, it is best to be consumed within 3 hours. 
Recommended best time for consumption will be stated in the timestamping delivered together with your meal.

Question 15

Can I extend the collection time for my buffet?

Accepted Answer

Hence, please note that we are unable to accommodate any extension of the collection time. We appreciate your kind understanding on this matter.

Question 16

What are the delivery fees and extra charges?

Accepted Answer

** Min order of $200 applies for all order.
     Festive season min order amount may be adjusted.
** All prices and delivery charges are subjected to GST @ 8%.

Question 17

Do I have to inform in advance if my venue does not have any lift access or etc?

Accepted Answer

Yes, you got to inform us upon ordering if your venue 
 • Does not have direct lift access
 • Unloading area is a distance to your venue
 • Challenging layout
 • Requires escort
Allowing us to know earlier enable us to plan our arrival time and manpower allocation for your delivery. We will impose a surcharge of $50 (subject to GST) on top of the no lift access charge if the above scenario happens and we are not notified. We will not be liable for any delay due to the above circumstances if we are not being informed earlier.

Question 18

How do I pay?

Accepted Answer

We ONLY accept payment as follows:
PayNow to UEN NO : 200719580D
Bank Transfer to UOB BANK ACC NO : 349-301-716-9

Question 19

Can I pay by cheque?

Accepted Answer

Yes but Pre-payment must be made at least 3 working days prior to the event. Cheque should be made payable to “Pin Si Kitchen Pte Ltd”.  A service fee of $30 (subject to GST) will be applicable to you for any cheque bounce

Question 20

How much space is required for your buffet table set-up?

Accepted Answer

Each table measures 3 feet by 3 feet (square table). The number of tables allocated will be based on the number of pax ordered. In normal circumstances, a total of 4-5 tables will be allocated per buffet which will make up to 15 feet by 3 feet. Do advise on the space availability when you place your order and our sales consultants will try to accommodate as much as we can.

Question 21

Can I split the buffet set up into 2 lines of buffet?

Accepted Answer

You are able to do so if you have 80 pax or more. For assistance, kindly email us at sales@pinsi.com.sg or call our hotline +65 6758 8177.

Question 22

Can I use my table for the buffet set up?

Accepted Answer

Yes, you can use your table for buffet set up, however, do note that prices remain the same.

Question 23

I am afraid I do not have enough space, what should I do?

Accepted Answer

You can consider our mini sets that do not require any buffet set ups.

Question 24

Do you provide rental of tables and chairs?

Accepted Answer

No, we do not provide rental but we able to suggest you contacts to rent from.
Tiong Hwa Steel Structures Pte Ltd - 6362 9939(https://www.google.com/search?q=tiong+hwa&rlz=1C1GCEU_enSG821SG821&oq=tiong+hwa&aqs=chrome.0.0i355i512j46i175i199i512l2j0i512j46i175i199i512j0i512l4j0i390.1405j0j7&sourceid=chrome&ie=UTF-8)

Question 25

What are your charges for Cancellation?

Accepted Answer

• 50% of invoice amount will be charged for cancellation made after confirmation.
 • 100% of invoice amount will be charged for cancellation with less than 48 hours’ notice.
 • An administrative fee of $100 (subject to GST) is applicable to process the refund upon customer’s cancellation.

Question 26

Do we have to apply licence?

Accepted Answer

Yes, subjected to the venue requirement.

Question 27

What are your charges for Cancellation?

Accepted Answer

Should you wish to cancel your event, you will be charged at the following rates:
 • Cancellation more than 14 days to event will be charge 20% of the total invoice amount
 • Cancellation between 8-14 days prior to event will be charge 50% of the total invoice amount
Cancellation within 7 days and below of the event will be charge 100% of the total invoice amount

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